Waja88 Privacy Policy – Your Personal Data Protection

1. Information We Collect

Waja88 collects your personal information through several means — directly from you during registration, through your use of the platform, and automatically via standard tracking technologies. The following are the types of data we collect:

2. How We Use Your Information

All information collected by waja88 is used for legitimate and specific purposes. We do not use your data arbitrarily — every use is intended to deliver the best possible experience to you as our member.

• Account Management: Process registration, identity verification (KYC), and ensure secure access to your account.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions associated with your account.
• Platform Security: Detect and prevent fraud, money laundering, unauthorised account use, and activities that violate our terms of service.
• Legal Compliance: Meet legal requirements, regulatory obligations, and directives from relevant authorities.
• Service Improvement: Analyse usage patterns to improve our products, games, and overall user experience.
• Service Communications: Send important notifications related to your account, transactions, terms updates, and security information.
• Marketing (with consent): Deliver promotional offers, bonuses, and the latest updates on new products — only if you have consented to receive them.

3. Data Sharing and Disclosure

Waja88 does not sell your personal data to any third party. However, under certain limited circumstances, we may share your information with the following parties:

• Payment Service Providers: Information required to process deposits and withdrawals is shared with payment processors that are certified and compliant with international data security standards.
• Technical Service Providers: Companies that help us operate the platform — such as cloud computing, analytics, and technical support services — are bound by strict confidentiality agreements.
• Regulatory Authorities: Information shared with government authorities, regulatory bodies, or law enforcement when required by law or court order.
• Trusted Business Partners: In very limited cases, anonymised and aggregated data may be shared with partners for industry research purposes — no information that can identify any individual will be shared.

All third parties that receive your data are required to adhere to privacy standards equal to or stricter than those of waja88. We have zero tolerance for any unauthorised use of data by any party working with us.

4. Cookies and Tracking Technologies

The waja88 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform so we can make continuous improvements.
• Functional Cookies: Save your preferences such as language, region, and display settings for a smoother experience in the future.
• Marketing Cookies: Used to display ads and promotions relevant to your interests. You may opt out of this type of cookie.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality.

5. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by waja88:

6. Data Retention Period

Waja88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will keep certain records for a period required by law and regulatory obligations — typically between five to seven years — before the data is permanently deleted or anonymised.

Data collected for fraud prevention and legal compliance purposes may be retained for a longer period where there is an ongoing investigation or relevant legal requirement.

7. Data Security

We continually invest in our security infrastructure to ensure your data remains protected at all times. The security measures we implement include:

• Data encrypted in transit using the latest TLS 1.3 protocol.
• Data encrypted at rest using AES-256 standards.
• Round-the-clock security monitoring by our cybersecurity team.
• Regular penetration testing conducted by independent third parties.
• Role-based access control — only staff who need it can access specific data.
• Two-factor authentication (2FA) for internal admin access.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure against all cyber threats. In the event of a data breach affecting your information, we will notify you and the relevant authorities within the timeframe required by law.

8. Cross-Border Data Transfers

As a platform operating internationally, your data may be transferred to and stored on servers located outside Malaysia. In such cases, we ensure that all data transfers are carried out with adequate safeguards through data transfer agreements that comply with Malaysian legal requirements and international standards.

9. Children's Privacy

The waja88 platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from minors. If we discover that personal data of anyone under 21 has been collected without proper verification, we will take immediate steps to delete that information and close the associated account.

10. Changes to This Privacy Policy

Waja88 reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to you via email or in-platform notification at least 14 days before taking effect. Continued use of the platform after the effective date of changes constitutes your acceptance of the updated policy.